如果商品、价格、交货期、服务及其他方面出现问题时，必须应客户的需要及时予以解决；对于索赔，无论大小，应慎重处理。 (来源：英语杂志 http://www.EnglishCN.com)

Dialogue

A: I want to see the one responsible for selling typewriters./我想见负责销售打字机的人。

B: My name is Wang. I'm the Sales Manager of this company./我姓王，是本公司销售部的经理。

A: Well, look here, Mr. Wang. Six new typewriters were delivered to my college yesterday afternoon and only three of them work properly./那好，张先生你看，昨天下午送到我们学院的6台打字机，只有3台是好的。

B: Oh, I'm sorry about that./噢，真抱歉。

A: Never mind being sorry, what are you going to do about it?/别光说抱歉，这件事你们　怎么处理？

B: Well, I'll send a mechanic to repair them immediately./我会马上派修理工上门修理。

A: Good, and I hope you'll make sure that it doesn't happen again./好吧，我希望你保证以后不再发生类似事件。

B: I'll certainly look into that./我一定查清楚这件事。

A: Thank you, Mr. Wang. Goodbye./谢谢，张先生。再见。

B: Goodbye./再见。